Housing Programs

Q

How do I register for online counseling?

A

To register, please visit
https://forms.pmi-us.com/hbe/onlinecounseling.html

Q

Once I register, when will I receive my email confirmation with details?

A

If you register by 3:30 pm PST Monday-Friday, you will receive a confirmation email that evening. If you register after 3:30 pm PST or on a weekend, you will receive a confirmation email the evening of the following business day.

Q

I registered, but never received my confirmation email. Why?

A

First, check your junk/bulk/spam email folder. Look for an email from sysgen@lrn.com.  If you’re unable to locate the confirmation email, you can arrange to have it resent. Simply visit the HBE website at https://pmiohe-lcec.lrn.com/index.html.  In the “Forgot Your Password Feature” box, enter the email address you registered with in the “Borrower1 Email” field and click “Continue” (note: “User Name” not required). Your confirmation email will immediately be re-sent.

Q

What do I do if I forgot my password?

A

Visit the HBE website at https://pmiohe-lcec.lrn.com/index.html.  In the “Forgot Your Password Feature” box, enter the email address you registered with in the “Borrower1 Email” field and click “Continue” (note: “User Name” not required). Your confirmation email, including your password, will immediately be re-sent.

Q

How do I get a copy of my certificate?

A

PMI is unable to access a borrower’s certificate of completion.  Borrowers must print their own certificate. Please log back in to the HBE website at https://pmiohe-lcec.lrn.com/index.html and click on “My Records”, then “Completion Certificates”. Certificates cannot be emailed.

Q

My certificate has my name spelled incorrectly. How can it be fixed?

A

Please send an email to hbe_support@pmigroup.com indicating the spelling correction. Changes will be made that same business day and you will be notified to log back in to the HBE website to print your certificate.

Q

How can I change the profile information I entered during registration?

A

Please send an email to hbe_support@pmigroup.com with your desired changes. Changes will be made that same business day and you will receive an email notifying you of the changes to your profile.

Q

I have read through the online course, but cannot access the quiz. What should I do?

A

First, make sure that you are logged in to the course at https://pmiohe-lcec.lrn.com/index.html. There should be a check mark to the left of all completed chapters under “Contents” (including “Introduction”). If you are still experiencing problems, please send an email to hbe_support@pmigroup.com for further assistance.

Q

Why do I get an error message when I click “get started” in the course?

A

Usually this occurs if you have pop-up blocker software. Disable your pop-up blocker or try completing the course from another computer. For additional assistance, please contact your internet provider.