Telephone Homebuyer Education (HBE)
Questions and Answers
Telephone Homebuyer Education (HBE)Questions and Answers |
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Q |
What is the name of the book I need to read for phone counseling? |
A |
The book is “Becoming a Successful Homeowner” [PDF] (available in English [PDF] and Spanish [PDF]). |
Q |
In which languages is phone counseling available? |
A |
Phone counseling is available in English, Spanish, and Russian. Please check with the appointment desk for any other languages that may be available. |
Q |
Where can I go to order HBE books for phone counseling? |
A |
To order HBE books, please visit https://forms.pmi-us.com/hbe/onlinecounseling.html. |
Q |
How do I know if my book order was received by PMI? |
A |
Upon order placement, a pop-up screen will appear to confirm your request. |
Q |
Where do the books ship from, how long will it take to receive? |
A |
The books are shipped via ground service from Walnut Creek, CA. Overnight shipping is available upon receipt of requestor’s carrier preference (Airborne, FedEx, etc.) and account #. [Note: Requestor must cover the cost for overnight shipping.] |
Q |
How long does the phone counseling take? |
A |
A. Phone sessions take approximately 20-30 minutes. In order to schedule an appointment, please call CCCS at 800-632-7663 once you’ve finished reading the course material. Same day appointments may be available; otherwise, you will be scheduled within 48 hours. |
Q |
When phone counseling is completed, when will the broker/lender receive the completion certificate? |
A |
As long as the borrower has provided the fax number for the broker/lender, CCCS will fax the completion certificate that same day. |
Q |
If a borrower is purchasing a 2-4 unit property, do I need to complete landlord counseling and pre-purchase counseling? |
A |
No, you only need to read the “Becoming a Landlord” guide and complete the landlord counseling by phone. |
Q |
If there are multiple borrowers on the note, do all borrowers need to complete counseling? |
A |
No, only one of the borrowers needs to complete the counseling course; however, all borrower names will be included on the completion certificate. |
