Servicers

Default Servicing & Claims

PMI Default Servicing & Claims is committed to making an appropriate disposition on each claim, while maintaining our goal of preserving homeownership.

Filing Claims
Claims can be filed through one of several methods, including fax, EDI transmission, or via the Internet through our secure e-PMI channel. Both EDI and e-PMI allow for efficient filing directly into our claims processing system. Real-time claim status reporting is available through e-PMI. To set up access to EDI or e-PMI, please contact our Claims department.

For frequently asked questions about PMI’s claims process, view our Claims FAQ.

Contact Information. We’re Here to Help.

Toll-free Telephone: 800.795.4764
Toll-free Fax: 888.305.2978

Email:
General Claims: pmiclaims@pmigroup.com
Default Reporting: pmidefault.reporting@pmigroup.com
REO Offers: reo.offer@pmigroup.com
Pool Marketing: pool.marketing@pmigroup.com

Related Links

Servicer Guidelines and Forms

• Policy Servicing, Default Servicing & Claims, Loss Mitigation Guidelines & Forms.

e-PMI

• e-PMI is your secure online channel for originating MI and servicing existing policies. Support is available 8a.m. to 10p.m. EST, Monday – Friday.

Home Preservation Program

• PMI's Home Preservation Program is dedicated to finding alternative solutions to foreclosure for loans that PMI insures.

HomeSafePMI

• HomeSafePMI provides information on alternatives to foreclosure and links to the resources that can help borrowers save their homes – or sell their homes to avoid foreclosure.

Fraud Prevention


• Fraud is serious business. So is prevention. View our Fraud Prevention brochure. [PDF]